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Gloria Nelson, owner of Executive Administrative Support Services, has an extensive business background in operations administration for small offices to medium sized organizations. Personnel: Administered policies and procedures related to personnel activities. Developed and maintained personnel handbooks and supervisory guides. Coordinated recruitment and hiring of professional, clerical and productions staff. Evaluated employee performance and reviews disciplinary reports prior to meeting with employee and supervisor. Conducted annual salary surveys. Benefits coordination including Employee Assistance Programs. Operations Management: Supervised and trained staff assigned to accounting, insurance billing, purchasing, credit / collection, secretarial pool, personnel, records and clinical support staff. Set criteria for accomplishment of administrative assignments. Created and maintained operation procedure manual. Administrative: Scheduled Board of Directors, partnership, committee and annual meetings, coordinated agendas and recorded minutes. Set up and maintained policy manual for Board of Directors, Partnership and Committee decisions. Coordinated preparation of shareholder agreements, partnership agreements, buy / sell agreements and the execution of necessary documents. Coordinated submission of necessary applications for licensure, professional memberships and business associations. Risk Management: Coordinated insurance programs interfacing with insurance companies and their representatives for general / property liability, casualty liability, professional liability, workers compensation, life, long-term disability, and medical / dental insurance. Initiated and coordinated required reporting for liability cases, other legal matters. Liaison with attorneys regarding litigation cases. Set up and maintained records for insurance claims, interfaced with insurance carriers, attorneys, physicians and employees. Analyzed loss reports for workers compensation and medical / dental insurance programs. Records Management: Set up, maintained and ensured security of files for corporation, partnership, insurance programs, legal, personnel, Board of Directors, Managing Partners, Committees, medical and administrative records. Financial: Responsible for accounting functions and liaison with accountants, financial advisors, and financial institutions. Prepared annual budgets, monthly financial statements, and payroll. Letter of Recommendation | ||||||||
